Shipping policy

Shipping Policy

Effective Date: August 9, 2026

At Corelyn (operated as Zinchenko Daniil Onlinehandel), we strive to provide reliable and transparent delivery to all our customers. This Shipping Policy details our processing times, shipping destinations, and delivery procedures.

1. Shipping Destinations We currently offer shipping exclusively to customers located in the United States (including all 50 states). We do not currently fulfill orders to international destinations outside the United States.

2. Shipping Costs & Customs • Free Standard Shipping: We offer Free Standard Shipping on all US orders. • No Hidden Taxes or Duties: The total price shown at checkout is final. You will not be charged any unexpected customs duties, import fees, or taxes upon delivery.

3. Order Processing Time • All orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding public holidays). • Orders placed over the weekend or on official holidays will begin processing on the following business day. • Once your package has been handed over to our shipping carrier, you will receive an automated shipping confirmation email containing your tracking number.

4. Estimated Delivery Times Once processed and dispatched, the estimated delivery timeframe for orders within the United States is: • Standard Delivery: 9 to 14 business days

Please note: Delivery timeframes are estimated operational targets based on carrier performance. While the vast majority of packages arrive within this window, delivery times may occasionally be affected by weather conditions, carrier delays, or holiday peak seasons.

5. Tracking Your Order • Once your tracking number is generated, it may take 24–48 hours for the carrier's system to reflect active scan updates. • You can track your order using the link provided in your shipping confirmation email at any time.

6. Address Accuracy & Modifications Customers are responsible for providing a complete and accurate shipping address during checkout. • If you notice an error in your shipping details, please contact us immediately at support.kneerelief@gmail.com. If your order has not yet been processed, we will gladly update your information. • We are not liable for packages delivered incorrectly or lost due to incorrect shipping details entered by the customer.

7. Lost, Stolen, or Delayed Packages • If your tracking status shows "Delivered" but you have not received your package, please check around your delivery location, with household members, or contact your local carrier office. • If a package is confirmed lost in transit by the logistics carrier, please contact our support team immediately. We will initiate an investigation with the carrier and issue a free replacement or appropriate resolution.

8. Contact Information If you have any questions regarding order fulfillment, delivery tracking, or shipping policies, please contact our customer care team:

Corelyn (Zinchenko Daniil Onlinehandel)

Husarenmarkt 22/26

17235 Neustrelitz

Germany

Email: support.kneerelief@gmail.com